When something goes wrong

These are practical starting points. If someone is in immediate danger, contact local emergency services.

• Inappropriate contentYour child saw something sexual, violent, or otherwise upsetting that they did not go looking for, or did.
• CyberbullyingYour child is being targeted, left out on purpose, or is watching that happen to someone else.
• Stranger contactSomeone your child does not know in person is messaging them, asking for photos, or trying to move the chat off the app.
• Lost phoneThe phone is missing and may simply be misplaced.
• Stolen phoneSomeone took the phone.
• Account compromiseSomeone else can send messages, buy things, or change settings on an account.
• Unauthorized purchaseMoney was spent on an app, a subscription, or an in-app item without permission.
• Secret accountYou learned about an account, app, or profile that was not part of the agreement.
• Inappropriate group chatA group chat has become cruel, sexual, threatening, or humiliating.
• Inappropriate imageA sexual or humiliating image of a real person is on the phone or was sent.
• Unwanted sexual contentSomeone sent sexual messages or images, or is pressuring your child to send some.
• AI-generated fake imageSomeone used AI to make a fake or sexualized image of a real student, teacher, or family member.
• Threatening messageA message threatens violence or tells a child to hurt themselves or someone else.
• Concerning message from a friendA friend sent something that sounds like they might be in trouble, being hurt, or planning to hurt themselves.